Skip to content

 

Request Staff

KellyConnect Features & Benefits


Targeted recruiting

  • Media options are targeted to ideal candidates-those similar to our top-performing employees-using the Kelly targeted recruiting program.   This system employs a segmentation methodology to understand the various profiles (geographic, demographic and psychographic) of top performers
  • Our data draws from 100% of targeted labor markets vs. the 20% typically looking for work at any given time

Prescreening

  • Identifies general skills and customer call center-related experience of prospective candidates, and begins to identify soft skills
  • Identifies articulation, voice clarity and professionalism

Behavioral interview

  • Provides objective and measurable information, rather than relying on a "gut feeling"
  • Increases the accuracy of hiring decision three to seven times over traditional interviewing

Hard-skill assessment

  • Measures the candidates' technical skills, ensuring they have the required skills to succeed
  • Candidates can be identified to meet customers' unique needs using any of 20 different technical evaluations

Orientation

  • Provides information on customer-specific performance expectations, training expectations, compensation packages and scheduling practices to ensure employees are prepared to begin their job

Performance recognition and retention

  • Reduces staff turnover
  • Increases staff productivity
  • Lowers recruitment and training costs
  • Identifies and implements enhancements to existing features

Quality assurance

  • Ensures our customers are fully satisfied with the performance of the Kelly employees, or Kelly will correct the issue or cancel the charges
  • Ensures the employee has arrived and has begun work as expected

KellyConnect Optional Features

Includes all the KellyConnect standard options listed above, plus: 

Behavioral Skills Analysis (validated)

  • Improves assigning decisions by identifying top-performing candidates who have the "fit" to be in particular customer call center positions

CD ROM-based interactive and virtual customer call center training

  • Interactive multimedia increases comprehension by 30% and retention by 50%
  • Lowers training costs
  • Increases staff productivity and business performance
  • Can be used for all customer call center