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Frequently Asked Questions

What type of call center training do you offer?

Kelly’s computer-based, interactive, multimedia training takes the employees into a virtual contact center environment. Four training courses are available to meet the needs of our customers in a variety of contact center environments:

The ART of Customer Service – training for all call center positions

Ask for the Business…and Get It! – outbound sales/telemarketing training

Promises That Pay – training for the collections environment

Effective Leadership – training for leadership positions

Benefits to the Employee

  • It is easy to navigate through the topics in the courses.
  • The courseware provides constant feedback on both correct and incorrect responses/selections.
  • The simulated environment provides hands-on experience in a virtual “at-work” atmosphere.

Benefits to You

  • Interactive multimedia increases comprehension by 30% and information retention by 50%.
  • Qualified and trained employees come ready to focus on your product/service knowledge and training.
  • Training courses can reduce your overall training time by up to 4 hours, providing you with efficiencies in time and costs.
  • Employees learn strategies used by top performers that they will bring to your environment.
  • Learning material is applied immediately to the job.
  • The training translates to increased productivity and business performance.

Note: Contact your local Kelly Branch Office for a demonstration of our KellyConnect contact center training program.

Additionally, our employees can be trained on popular software packages including Microsoft Word, Excel, and PowerPoint in addition to database, e-mail, and web browser concepts.